RECOVER CPR Training
Online Course Overview
VetTEAMS™: Master Trainer Course is an evidence-based team training course adapted for veterinary medicine from the Agency for Healthcare Research and Quality’s TeamSTEPPS® framework.
This course equips all members of the veterinary healthcare team — veterinarians, veterinary technicians and nurses, facilities and animal care personnel, and customer service representatives — with practical tools and strategies to enhance teamwork, improve communication, and strengthen patient safety in clinical settings.
Participants will learn four foundational skills: Communication, Leading Teams, Situation Monitoring, and Mutual Support. Topics include structured communication techniques (SBAR, CUS, Call-Outs, Check-Backs, Huddles, Briefs, Debriefs, and more), team leadership during routine and crisis situations, shared mental models, cross-monitoring, assertive advocacy, and formative feedback. The course addresses common barriers to effective interprofessional
collaboration, including role ambiguity, hierarchical communication challenges, burnout, and workload-related stress.
Through interactive modules, reflection exercises, and case-based scenarios, participants will develop the competencies needed to reduce clinical errors, improve patient outcomes, and foster a culture of safety and high reliability within their veterinary practice.
Course Fees
VetTEAMS: Master Trainer Course
Veterinarians: USD 150
Vet tech/nurses, vet staff: USD 80
Who should Enroll in this course?
This Master Course is designed for individuals who will lead and implement VetTEAMS within their practice.
Learning Objectives
- Identify common barriers to effective teamwork and communication in veterinary healthcare settings.
- Learn and apply specific, evidence-based VetTEAMS™ tools (e.g., SBAR, CUS, Call-Outs, Check-Backs, Huddles) to overcome teamwork challenges.
- Effectively exchange information across all team members, including clients, in a clear and timely manner.
- Direct and coordinate team activities, assign tasks, and motivate members to achieve optimal performance.
- Foster a shared mental model by assessing the team environment to ensure patient safety.
- Anticipate team needs, provide feedback, and advocate for the patient using techniques like CUS and the Two-Challenge Rule.
- Utilize these tools to enhance accuracy, efficiency, and safety, ultimately improving patient outcomes.
- Develop the skills necessary to implement, train, and coach others on VetTEAMS™ behaviors within their organizations.
Additional Details
- Duration: 4 hours
- Total Modules: 5
- RACE CE: 4 hours
- Self-paced
- Fully online
